Shipping policy

Processing Time
All orders are processed within 7 business days after payment has been successfully received. Each piece is carefully prepared, inspected, and packed with the attention it deserves before it leaves our studio.

Made-to-order, pre-order, and custom products may require additional production time. Where applicable, estimated timelines will be communicated on the product page or during the order confirmation process.

If you have an urgent requirement, please contact our team at hello@rawmatter.design before placing your order.

Shipping & Delivery
We currently ship across India and may offer international shipping for selected products and destinations.

Shipping charges are calculated during checkout based on your delivery location and the selected shipping method.

Once dispatched, most orders are delivered within 5–7 business days. Delivery timelines are estimates only and may vary depending on your location, courier operations, weather conditions, public holidays, customs procedures, or other circumstances beyond our control.

Order Tracking
Once your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking number and shipment details.

You can use the tracking number to follow the journey of your order until it reaches your doorstep.

Change of Shipping Address
If you need to update your shipping address, please contact us at hello@rawmatter.design before your order has been shipped.

Once an order has been dispatched, we may not be able to modify the delivery address.

International Orders
For international shipments, customers are responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country. These charges are not included in the product or shipping cost unless otherwise stated.

Delivery times for international orders may vary depending on customs clearance and local courier services.

Damaged, Lost ot Incorrect Orders
If your order arrives damaged, incorrect, or appears to have been tampered with during transit, please contact us within 48 hours of delivery at hello@rawmatter.design, along with your order number and photographs of the product, packaging, and shipping label.

If your shipment is lost in transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.


Change in this Policy
Raw Matter Studios Pvt. Ltd. reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon publication on rawmatter.design.

Contact
For any questions regarding shipping or delivery, please contact:
Raw Matter Studios Pvt. Ltd.
Website: rawmatter.design
E-mail: hello@rawmatter.design