Refund policy

RETURNS
At Raw Matter, we want you to be satisfied with your purchase. If you would like to return a product, you may submit a return request with the reason for the return.

To request a return, please contact us with your order details and the reason for the return. Each request will be reviewed individually. We will assess the request and confirm whether the return can be accepted.

Returns are subject to approval and may depend on the condition of the product and the reason for the return.

If a return is approved, the product should be returned in its original condition, with all original packaging and accessories intact. Products that have been used, damaged, altered, or returned without the original packaging may not be eligible for a return.

REFUNDS
After we receive and inspect your returned item, we’ll notify you of the status of your refund. If approved, the refund will be processed to your original method of payment within 5-10 business days, depending on your payment provider.

DAMAGED ITEM
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photographs of the product and packaging. We’ll arrange a replacement or a full refund at no additional cost.

CUSTOM AND MADE-TO ORDERS
Custom-made, personalized, or made-to-order pieces are non-returnable and non-refundable unless they arrive damaged or defective.

SHIPPING COST
Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item. Unless otherwise agreed, customers are responsible for return shipping costs.



GRIEVANCE OFFICER (PER CONSUMER PROTECTION (E-COMMERCE) RULES, 2020)
Shivam Bambhaniya,
Raw Matter Studios Pvt. Ltd.
hello@rawmatter.design
F602, Saral Residency, Gota, Ahmedabad-382481
We reply to complaints within 48 hours and resolve them within a month.

CONTACT
For any questions regarding returns or refunds, please contact us through our Contact page or email us at hello@rawmatter.design